Shipment & Returns
YOUR PACK SHIPMENT
Packages are generally dispatched within 3-5 days after receipt of payment and are shipped at your place without signature if nobody is at house. We will however call you before delivery to confirm the most suitable time for you but cannot guarantee that delivery time. We will also call you to confirm if there is anything else you want to add in the order and let you know if there is something missing from your order. There are certain items which may not be able to be delivered at your place, and we will refund you the money of those items.
Please note that handling time is 1-3 days and depending on the availability of product and Shipping may take 3-10 business days in some cases to deliver the order.
You can at an extra cost request to get sign on delivery and put that request in notes while checking out.
Please note that delivery of frozen items maynot be done if you stay outside melbourne and also within melbourne the delivery of frozen items may not be done if you bill is less then $120. We will contact you if we cannot do a frozen delivery for you.
Melbourne :- Costing for delivery is $15 for all orders under $80 and free delivery for orders over $80.
Outside Melbourne :- Costing for delivery is $15 per 4kg of the order but reduces once the order is over 10kg in weight.
e.g. A 20kg order might cost only $2-$2.50 per KG.
Some remote areas may have a higher delivery charge.
All you need to do is go ahead and pay for your purchase and we will email the shipping cost to you later on. If you need to know the shipping before hand then please call 1300 855 187.